Return Policy

I want you to be as happy with your product as I was when I created it, so if you're not happy, let me know, and I'll start the return process for you. 

If your item has been broken in transit, please keep everything - including the packaging - and let me know. Since the items are insured, I will need the product back. I'll send you a prepaid shipping label. 

I think you'll find that most personalized products purchased online are non-refundable. I will accept returns within 15 days of the purchase price on personalized products as long as the reason for return is not due to a spelling error or image error on your part. Make sure to check your spelling and the image when you order. 

If you have any questions about my policies or problems with your purchase, just give me a shout. I've been selling online since the mid-1990s, and I love my customers!